We want you to feel confident shopping with Gawshine. If something isn’t right with your order, please review the guidelines below and contact us for assistance.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, items must be unworn, unwashed, undamaged, and returned in their original condition with all tags attached.
For hygiene reasons, certain items may not be eligible for return if opened or worn. Items marked as final sale cannot be returned or exchanged unless they arrive damaged or incorrect.
How to Request a Return
Please contact us through our Contact Us page before sending an item back. Include your order number, the item you wish to return, and the reason for your request. Our team will provide the next steps.
Please do not send items back without contacting us first, as this may delay processing.
Exchanges
If you would like a different size or item, contact us to request an exchange. Exchanges depend on availability. If the requested item is unavailable, you may choose another available option or request a refund for the eligible item.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of receiving your order if an item arrives damaged, defective, or different from what you ordered. Include your order number and a brief description of the issue. Photos may help us review your request more quickly.
Refunds
Once we receive and inspect your return, we will notify you whether it has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part or an item arrived damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service and keeping proof of postage, as we cannot guarantee receipt of untracked returns.
For questions about a return or exchange, please contact us through our Contact Us page.